About Help Scout
12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It’s the only support platform built to scale the human touch (instead of replacing it) with unlimited seats and AI tools on every plan.
Help Scout and Stamped
The Stamped x Help Scout integration pushes your product reviews and ratings right to your helpdesk, allowing you to see customers’ user-generated content and recent reviews while providing support. You can also directly reply to any submitted reviews or Q&As through the notification emails sent to your Help Scout inbox, providing faster and more personable customer support.
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Use cases
- Display customers’ review data in your support tickets
View customers’ user-generated content and recent reviews to provide greater context and better customer service during the support process.
- Reply directly to customer questions and reviews
Respond to inquiries, thank customers for positive reviews, and follow up on negative reviews to provide faster and more personable customer experiences.