Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!
How NPS Works
In just 3 simple steps, you can derive a score that quantifies your customers’ happiness with your product or service.
Choose how you will survey your customers.
Deliver your survey to customers via email, SMS, or a link. You can also survey visitors directly on your website.
Customers take a simple survey
Customers take a simple survey question, with a 1-10 rating, and share what they think of your experience.
View NPS Feedback Real-Time
Customer feedback is available real-time to you and your team on your NPS dashboard.
Multiple Survey Methods
Stamped.io allows you to survey your customers in many ways. If you use multiple methods, we will ensure that your customers are never over-surveyed.
See Feedback the
Moment it Happens
Use real-time feedback and insights to optimize your customers’ experience and your brand image.
Feedback is instantly available and can be explored with ease with search and filter capabilities.
Typing indicators let you know that a customer is giving detailed feedback, right then and there.
Survey Experience that Works Everywhere
Customize and personalize your NPS surveys to maximize the insights received about how customers perceive your company.
Simple Survey Experience
Customers respond directly in the email, text message, or website. No external links.
Optimized for desktop, tablet, and mobile environments. It works flawlessly everywhere.
Use Your Branding
With just your logo and a few simple choices, the experience will seamlessly fit your brand.
Localize the emails based on your customer's location and their preferred language.
Gather High Quality, Actionable Feedback
Built on a proven methodology, Stamped’s NPS capabilities allow you to monitor your customer’s loyalty and satisfaction trends, while providing actionable insights real-time to help improve company performance.
Stamped uses big data to maximize response rates and feedback quality.
Customers are asked a simple question: “How likely are you to recommend us to a friend?”
Customers are placed in 3 groups depending on their response: detractors, passives, promoters.
NPS is relied upon by top brands: Apple, Four Seasons, Disney, Zappos, Jet Blue, and many more.
Route Feedback Instantly
With alerts you can route feedback to the right person or team in your organization.
You are always protected from over-surveying - no single person ever gets too many surveys.
Add Additional Questions
Get creative with additional questions to better understand the success of individual marketing initiatives and changes to your store.
Contextualize Follow Up
Wow your customers by reaching out to them individually through a direct in-line NPS reply.
Quickly Make Sense of Your Feedback
Our Analysis & Reporting tools provide you with accessible, actionable data that helps you collect, analyze and respond to customer feedback. Empowering you to make more favorable impressions, improve shopper experiences, and accelerate growth.
Reports & Analytics
You can view the number of surveys you’ve sent, your survey open rates, as well as your survey response rates. Know who your top advocates are based on total NPS scores, and also performance of NPS Score over-time.
Ease-of-Access to NPS
Search all your feedback instantly – know how many people are talking about it and how they feel. Easily tag and filter your NPS via our comprehensive tool for specific customer, score or topic.
Topics & Trends
Deep insights to your NPS, find out the trending “topics”. View trend changes, and analyze NPS scores as they can help you understand where you’ve been improving, and where you need more focus.
AI-assisted feature that analyzes the feedback content to determine if a review matches the rating given by the customers.
We took the guess work out of integrating Stamped.IO with all major eCommerce Platforms, Email Marketing, and Productivity apps and passed the savings on to you.