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Customer Retention

How to build and maintain customer loyalty beyond holiday sales

Whether your eCommerce business had a decent holiday season or an exceptional one, you’re probably wondering what to do next. Should you build on your holiday momentum and come up with new ways to keep your customers hungry for more? Or should you wait to touch base again as you and your team shift gears […]

Announcement

BigCommerce Names Stamped.io a Certified Technology Partner

Victoria, Canada. – Stamped.io today announced it has been named a BigCommerce Certified Technology Partner, providing more than 60,000 BigCommerce customers access to Stamped.io’s eCommerce marketing platform. Beginning today, BigCommerce customers can integrate Stamped.io‘s Reviews & Ratings, Loyalty & Rewards, and Full Suite programs through the BigCommerce App Marketplace.  “At Stamped, the merchant comes first. […]

Customer Success Story

How Stamped Helped Pastreez Boost Its Review Rate By 40%

How do you encourage shoppers to buy macarons online? These French meringue-based cookies are as beloved as they are colorful and flavorful. Though the recipe has existed for hundreds of years, macarons have never been more popular than they are right now. However, these dainty, airy confections are considered an artisanal delicacy. They’re something experienced […]

How a Net Promoter Score Translates to Small Business Growth
Featured

How a Net Promoter Score Translates to Small Business Growth

A Net Promoter Score (NPS) is used by businesses in nearly every industry to measure customer loyalty over time — this metric is key when it comes to making potentially important business decisions. Since NPS is not a metric tied directly to sales or revenue, it’s often considered insignificant compared to so-called “hard” KPIs that […]

Customer Retention

What the New Customer Loyalty Looks Like for eCommerce Brands

What does the new customer loyalty look like for eCommerce brands? It used to be enough to send personalized emails to your customers with exclusive discounts. But now consumers expect this level of service, and doing the basics will no longer help your brand stand out or earn repeat purchases. So eCommerce business owners and […]

Building a Brand Community
FeaturedGetting Started

Building a Brand Community

In the internet age, groups of customers are spread out — both geographically and in the digital sphere where eCommerce brands do business. This makes it difficult to organize customers around your brand and build the brand loyalty that your store needs to continue increasing the size of your customer base. The answer? Building a […]

How To Ask Customers for Reviews That Get Results

How To Ask Customers for Reviews That Get Results

Reviews and ratings are essential for your eCommerce business. They boost your credibility, help you rank higher in shopping searches and online marketplaces, and help prospective customers make their purchasing decision. Overall sentiment, recency, quality, and consistency are all important when it comes to your reviews. This means you have to be able to generate […]

Getting Started

How to Create a Value-Added Marketing Strategy for Your Small Business

If you’re a small business owner, you’ve probably heard of the terms value marketing and value-added marketing strategies. But what are these all about? Are these methods just about promoting how valuable your product or service is? Not exactly, as you’ll see in this guide. Yes, that’s certainly one component. But this strategy goes far […]

Customer Retention

4 Reasons Why Food & Beverage Brands Need a Loyalty & Rewards Program to Stay Ahead of the Curve

[Image Source] If anyone knows how competitive the food and beverage industry is, it’s you. Trending hot spots pop up every day. New products hit the shelves in the blink of an eye. And you’re likely competing online with companies from all over the world too. So you may be feeling frustrated and unsure of […]

Customer Retention

The Top 5 Tips and Tricks to Making Your eCommerce Store Stickier (And What That Is)

[Image Source] What’s the best way to keep shoppers in your eCommerce store longer, get them to convert, and return for more? The solution is simple: you make your website stickier. Don’t worry if you’ve never heard of the term before (and, no, we’re not talking about your header, although it would be nice if […]

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