"The good news: Customer service responded quickly, was extremely pleasant and quickly processed refunds for damaged products. They even refunded me for a cereal product that was advertised on the website as non-GMO but I later reported to them, since the actual product lacked a non-GMO label. They researched the product with the supplier, too, which is a "wow!".
Overall, I enjoyed my shopping experience and applaud the customer service reps. Please keep reading below.
Why I didn't click on "9" or "10": Communication with customer service got a bit onerous due to a few misunderstandings/misreading of my emails by the various reps who responded to me--perhaps assign one designated rep per customer in the future? Or, perhaps allow reps more time to read and respond to customer issues.
Two suggestions: 1) Please add the option to designate boxes as gifts, and include a free gift message. 2) Consider offering more promos, discount coupons, lower limit for free shipping, etc., as your products are pricey and you sell at MSRP. "
Cathy Rusinko