"I was sent a promo code(in error) for $40. When I inquired about it after the purchase(where I was only credited $20, Hive did not honor the promo. I felt that was disingenuous. I really appreciate good faith customer service and for that reason will not shop at Hive again. I felt they didn’t honor one of the main tenets of good customer service which is to keep your end of an agreement, even if you made that offer in error. "