"Incorrect information from a sales representative via phone conversation.
She told me ABSOLUTELY no exchanges so I ordered another Browfection medium pencil when I hung up with her.
My original pencil was still in transit.
I did receive an exchange from the first pencil. Very pleased BUT I now have another one being shipped and paid for shipping etc.
If she had given me the correct information, I would not have ordered the second pencil. "
Lisa Jandersit