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Gorgias

Answer customer questions in minutes, not days

About Gorgias

Gorgias is the #1 rated Help Desk built for ecommerce. Brands use Gorgias to manage all aspects of their customer support with smart technology so they can answer customer questions in minutes, not days. Gorgias helps brands:

  • Centralize all your support tickets in one place and have all your customer's data displayed when you’re talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
  • Support faster by getting the full customer picture. Have all your customer data displayed when you're talking to them. Edit orders, subscriptions or refund payments from your helpdesk.
  • Automate repetitive tasks to spend more time where it counts. From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.

Gorgias and Stamped

The Stamped x Gorgias brings your reviews and loyalty data to your help desk. Display customers’ product reviews and loyalty program information in your customer support tickets, sync reviews and customer Q&A to your Gorgias inbox, and reply directly to customers’ questions and negative reviews to build trust and stronger one-to-one relationships with your customers.

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Use cases

  • See the full picture

    Display the customer's product reviews and loyalty program information next to tickets so your customer support can view the entire customer account.

  • Reply to reviews

    Sync your reviews to your Gorgias inbox so you can respond to any negative reviews and solve a challenge for a customer.

  • Reply to questions

    Send questions from customers using Stamped’s Q&A feature directly to your Gorgias inbox so your customer support team can quickly reply.